Question 1

What types of benefits can I offer?

Accepted Answer

You can offer health, education, food, transportation, wellness, entertainment benefits and more. The catalog adapts to each country and region.

Question 2

How do employees choose their benefits?

Accepted Answer

Each employee accesses the platform from the web or mobile app and chooses how to distribute their benefits budget among the available options.

Question 3

Can I limit the budget per category?

Accepted Answer

Yes, administrators can set limits by category, area or individual employee, ensuring total budget control.

Question 4

How long does implementation take?

Accepted Answer

Typical implementation takes 1-2 weeks, depending on the complexity of the setup and required integrations.

Question 5

What gift card brands are available?

Accepted Answer

We offer gift cards from Amazon, Starbucks, Uber, Netflix, Spotify, Mercado Libre, and hundreds more brands. The catalog varies by country.

Question 6

How does the employee receive their gift card?

Accepted Answer

The employee receives the gift card digitally on the Maslow platform and by email. They can use it immediately.

Question 7

Can I send gift cards in bulk?

Accepted Answer

Yes, you can send gift cards to entire groups of employees in a single click. Ideal for birthdays, year-end celebrations or special campaigns.

Question 8

Is there any cost for the discount club?

Accepted Answer

No, the discount club is included at no additional cost with the Maslow platform. It is an extra benefit for all employees.

Question 9

What types of discounts are available?

Accepted Answer

We offer discounts in dining, entertainment, health, education, technology, travel, wellness and many more categories, with over 10,000 options.

Question 10

How do employees access it?

Accepted Answer

Employees access it from the mobile app or web platform with their regular credentials. Discounts are applied at the time of purchase.

Question 11

What types of incentives can I manage?

Accepted Answer

Sales commissions, goal-based bonuses, performance incentives, productivity rewards and any variable compensation scheme.

Question 12

Does it integrate with my CRM or sales system?

Accepted Answer

Yes, Maslow integrates with major CRMs and sales systems via API. It also supports data upload via CSV.

Question 13

How are incentives delivered?

Accepted Answer

Incentives can be delivered as platform credits, digital gift cards, bank transfers or payroll credits.

Question 14

How do loyalty programs work?

Accepted Answer

Employees accumulate points for tenure, participation or achievements. These points are redeemed for rewards from the catalog (gift cards, benefits, experiences).

Question 15

Can I create different loyalty tiers?

Accepted Answer

Yes, you can define tiers (bronze, silver, gold, etc.) with increasing benefits that unlock upon reaching certain tenure or point milestones.

Question 16

Can the program be customized?

Accepted Answer

Absolutely. You define the accumulation rules, tiers, rewards and participation criteria based on your organization's needs.

Question 17

Who can send recognition?

Accepted Answer

Depending on the configuration, all employees can send recognition to their peers, leaders or reports. It is fully configurable.

Question 18

Do recognitions include rewards?

Accepted Answer

They can include redeemable points for benefits, gift cards or experiences, or simply be appreciation messages. You define the rules.

Question 19

How do I measure the impact on culture?

Accepted Answer

The platform provides dashboards with participation metrics, recognition frequency, most recognized values and engagement trends.

Question 20

What is Maslow?

Accepted Answer

Maslow is a benefits management platform designed to improve people's well-being and satisfaction. It allows companies to offer a range of personalized benefits that fit each employee's individual needs and preferences, including health, wellness, education, entertainment and more. With Maslow, companies increase productivity, happiness and employee loyalty.

Question 21

In which countries is Maslow available?

Accepted Answer

Maslow is available in 25 countries across Latin America, North America and Europe. We offer over 10,000 discounts and benefits adapted to each region.

Question 22

How are Maslow credits assigned to employees?

Accepted Answer

Credits can be assigned manually or automatically based on configurable rules (seniority, birthdays, achievements, etc.). Administrators have full control from the dashboard.

Question 23

Can I transfer credits to another employee?

Accepted Answer

It depends on your company's configuration. Some organizations allow credit transfers between employees. Check with your HR administrator.

Question 24

What should I do if I have trouble accessing my account?

Accepted Answer

If you have trouble accessing the platform, you can use the password recovery option or contact your HR administrator. You can also email us at soporte@maslow.hr.

Question 25

What types of benefits can I get through Maslow?

Accepted Answer

We offer over 5,000 benefits across categories like health, wellness, education, entertainment, dining, transportation and more. The catalog adapts to each country and is constantly updated with new options.

Question 26

How can I redeem my Maslow credits?

Accepted Answer

You can redeem your credits from the app or web platform. Choose the benefit that interests you most, confirm the transaction and the credits are automatically deducted from your available balance.

Question 27

How can I check my credit balance?

Accepted Answer

Your credit balance is always visible on the app and web platform dashboard. You can view your available balance, transaction history and recent movements at any time.

Question 28

What happens to my credits if I leave the company?

Accepted Answer

Credit policies upon offboarding depend on each company. Some organizations grant a grace period to use remaining credits. Check with your HR administrator to learn about your company's policy.

Question 29

Who can I contact if I have questions about a specific benefit?

Accepted Answer

You can contact your HR administrator or write to us directly at soporte@maslow.hr. Our team is available to help you with any questions about benefits, credits or platform usage.

Question 30

What is Maslow?

Accepted Answer

Maslow is a B2B SaaS platform that centralizes and automates the management of benefits, incentives and recognition for employees. It allows companies to offer flexible benefits, discounts, gift cards and loyalty programs from a single system.

Question 31

In which countries is it available?

Accepted Answer

Maslow is available in over 25 countries, with a network of +10,000 discounts and benefits. The platform is designed for global companies that need to manage benefits across multiple regions.

Question 32

How are credits assigned?

Accepted Answer

Credits are assigned through the platform by the company administrator. Automatic distributions can be configured based on rules, special dates or corporate events.

Question 33

Can I transfer credits to another employee?

Accepted Answer

Credit transfer policies depend on the configuration set by each company. Check with your organization administrator to learn the applicable rules.

Question 34

What should I do if I have trouble accessing?

Accepted Answer

If you have trouble accessing the platform, you can reset your password from the login page. If the problem persists, contact Maslow support or your company administrator.

Question 35

What types of benefits can I get?

Accepted Answer

Maslow offers a wide variety of benefits including: store discounts, digital gift cards, personalized flexible benefits, recognition programs and performance rewards.

Question 36

How can I redeem my credits?

Accepted Answer

You can redeem your credits directly from the Maslow platform or mobile app. Select the benefit or gift card of your preference and follow the instructions to complete the redemption.

Question 37

How can I check my balance?

Accepted Answer

Your credit balance is always visible from the Maslow platform dashboard. You can also check the transaction history and past redemptions.

Question 38

What happens to my credits if I leave the company?

Accepted Answer

Policies regarding credits upon leaving the company are defined by each organization. Generally, unused credits are reassigned according to rules configured by the administrator.

Question 39

Who can I contact if I have questions?

Accepted Answer

You can contact the Maslow support team through the platform, or reach out to your company benefits administrator. You can also schedule a demo at maslow.hr/contact.

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