Maslow Standard Service Terms and Conditions

FIRST: Purpose and Acceptance

1.1. The purpose of these Standard Terms and Conditions for the Maslow Service (hereinafter, the "Standard T&C") is to govern the conditions under which MASLOW HR INC. (hereinafter, "MASLOW") makes the Plataforma Maslow available to the client (hereinafter, the "Client") under a software-as-a-service ("SaaS") model, as well as the provision of associated services in accordance with the Commercial Proposal accepted by the Client.

1.2. Acceptance of the Commercial Proposal implies the Client's full and unreserved adherence to these Standard T&C and to the Privacy Policy, without the need for any additional formality.

1.3. The Standard T&C and the Commercial Proposal jointly constitute the applicable agreement between MASLOW and the Client. In the event of a conflict between the two, the provisions of the Commercial Proposal shall prevail exclusively with respect to the economic and commercial conditions expressly agreed upon therein.

SECOND: Purpose of the Service

Upon acceptance of the Commercial Proposal, MASLOW undertakes to:

2.1. Grant the Client a license to use the Plataforma Maslow in a white-label format, which shall allow the incorporation of the Client's visual identity, distinctive signs, and other commercial elements.

2.2. Provide the functionalities included in the plan contracted by the Client, as detailed in the Commercial Proposal.

2.3. Carry out the initial implementation and configuration of the Plataforma Maslow under the Client's identity.

2.4. Perform the launch of the Plataforma Maslow customized for the Client.

2.5. Provide online training on the use of the Plataforma Maslow to the Client and its personnel, under the terms set forth in the Commercial Proposal.

2.6. Provide inquiry support services related to the operation of the Platform ("Help Desk") under the terms and scope established in the Commercial Proposal.

2.7. Provide any optional services that may have been contracted by the Client in accordance with the Commercial Proposal.

For its part, and without prejudice to the other obligations set forth in these Standard T&C, the Client undertakes to:

2.8. Guarantee that it holds the rights to the trademarks, signs, and designations incorporated into the Plataforma Maslow, possessing all necessary authorizations and licenses for the conduct of its business.

2.9. Cooperate with MASLOW in the implementation and launch of the Platform, delivering in a timely and proper manner the information, materials, and access requested.

2.10. Use the Plataforma Maslow diligently and in accordance with the purpose for which it was designed by MASLOW.

2.11. Pay the fees in the terms, amounts, and deadlines set forth in the Commercial Proposal.

THIRD: The Plataforma Maslow

3.1. MASLOW is a technology platform for loyalty and benefits management intended for organizations seeking to create flexible, personalized, and transparent benefits packages for their employees. Through the administrator panel, the Client may establish rules and criteria (by category, function, department, location, among others), assign benefits through a marketplace with multiple third-party provider offerings, and access reports, metrics, and dashboards (the "Service" or "Services," as applicable).

3.2. The Plataforma Maslow allows the configuration of compensation and benefits programs by area, country, or work center, and even the establishment of policies at the individual level. It features administration, control, and visualization panels that facilitate management, economic impact analysis, preference insights, and usage and acceptance measurement.

3.3. The Plataforma Maslow runs entirely on MASLOW's servers or those of third-party providers designated by MASLOW. Access by the Client and authorized users is carried out through compatible devices connected to the Internet, without requiring the installation of local software by MASLOW.

3.4. For the purposes of these Standard T&C, the "Plataforma Maslow" comprises (i) the self-service website for employees; (ii) the administration site (backend) for the Client; (iii) the "MASLOW APP" mobile application; and (iv) any other medium or technology through which MASLOW provides the Service.

3.5. MASLOW grants the Client a limited, non-exclusive, temporary, and revocable SaaS license to use the Plataforma Maslow within its own organization and, where applicable, in affiliated entities of the same corporate group, exclusively for the purposes set forth in these Standard T&C and in the Commercial Proposal.

3.6. The Client's employees who are authorized to use the Platform shall create their user account and shall be subject to the General Terms and Conditions and the Privacy Policy of the Plataforma Maslow.

3.7. Direct use. The Client may only use the Plataforma Maslow for the conduct of its own activities and for its own benefit. Use for the benefit of third parties -- whether directly or indirectly -- with or without consideration, is prohibited, unless expressly authorized in writing by MASLOW.

3.8. Term. These Standard T&C shall take effect upon the Client's acceptance of the Commercial Proposal and shall remain in force for as long as the Client maintains an active subscription to the Plataforma Maslow, unless terminated in accordance with the provisions of this document.

FOURTH: Operation of the Plataforma Maslow

4.1. Generation of user accounts.

The Client may enable the use of the Plataforma Maslow by its employees and dependents through the creation of user accounts. The number of available accounts shall depend on the plan contracted pursuant to the Commercial Proposal. The Client may also create administrator accounts with configuration and benefits assignment capabilities, being solely responsible for determining the levels of access and permissions granted.

4.2. User registration.

Each authorized employee shall complete a registration process to access the Plataforma Maslow. Registration requires the user to provide truthful and up-to-date personal information, under a sworn declaration.

4.3. Secure access.

Registered users shall have a password or personal access credentials that are non-transferable and confidential. The Client is responsible for instructing its employees regarding the secure use of their credentials, as well as for immediately notifying MASLOW of any misuse or unauthorized access.

4.4. Account responsibility.

The Client shall be responsible for all operations carried out through user accounts created under its organization. MASLOW may suspend or cancel accounts when false information, non-compliance with these Standard T&C, or a risk to the security of the Platform is detected.

4.5. Capacity and representation.

Access to the Plataforma Maslow requires that users have sufficient legal capacity to enter into contracts. When a user acts on behalf of a legal entity, such user must have the necessary authority to validly bind it.

4.6. Personal data.

The use of the Plataforma Maslow requires the provision of certain personal data, which shall be processed in accordance with the applicable Privacy Policy. MASLOW shall apply reasonable security measures, notwithstanding that the Client and its users acknowledge that no computer system is absolutely invulnerable.

4.7. User limit.

The maximum number of authorized users shall be determined by the contracted plan. The Client shall pay MASLOW the applicable fees for each additional user exceeding such limit.

FIFTH: Functionalities of the Plataforma Maslow

5.1. Main functionalities.

Depending on the contracted plan, and without this enumeration being exhaustive, the Plataforma Maslow shall allow the Client to:

a) Access the administrator panel to configure administration variables for compensation and incentive programs.

b) Assign exchangeable credits for benefits within the marketplace to individual employees or groups of employees.

c) Establish benefit distribution rules (for example: periodic allocations, special awards, anniversaries, birthdays, or team activities).

d) Develop loyalty and recognition campaigns through rewards programs.

e) Access information on employee preferences and needs for improved benefits management.

f) Notify employees about new actions or send reminders.

g) Obtain reports and statistics on usage, economic impact, and benefit acceptance.

5.2. Modification of functionalities.

The services and functionalities offered by MASLOW through the Platform may be modified, replaced, or discontinued at any time. Accordingly, the number, type, quality, access conditions, and use of the services or information offered may vary over time, without the need for prior consent from the Client.

5.3. Additional services.

MASLOW may provide the Client, subject to a specific agreement, with the following additional services:

a) Implementation of the Plataforma Maslow.

b) Initial parameterization and configuration.

c) Additional online training beyond that provided for in clause Second.

d) Software updates, in accordance with its own development schedule.

SIXTH: Detail of Included Services to be Provided by MASLOW

6.1. Implementation of the Plataforma Maslow.

The implementation process includes activities such as:

a) Survey of information regarding the Client's payroll and organizational structure.

b) Processing of data required for the initial data load.

c) Identification of active benefits and systems already in place.

d) Exchange of payroll files and other required technical inputs.

6.2. Initial configuration and parameterization.

The configuration process includes:

a) Customization of the user interface with the Client's visual identity.

b) Creation of the benefits program with a proprietary name.

c) Registration and configuration of employees.

d) Design of the data model, registration, and integration with human resources management systems.

e) Implementation of commercial and operational limits.

f) Configuration of benefit display rules.

g) Assignment of a Key Account Manager and a Benefits Success Manager.

6.3. Launch.

Once the configuration is completed, MASLOW shall coordinate with the Client the launch date of the Platform, which may not be set beyond thirty (30) days from the acceptance of the Commercial Proposal due to causes attributable to the Client. Failure to deliver the required information or materials in a timely and proper manner shall not suspend the Client's payment obligation.

6.4. Liability for delays.

MASLOW shall not be liable for delays in the implementation, configuration, or launch of the Platform when such delays are due to breaches or omissions attributable to the Client.

6.5. Training.

MASLOW shall provide an initial online training session of up to four (4) hours to the Client and its personnel. The Client shall be responsible for ensuring the attendance of the required personnel on the agreed date.

6.6. Software updates.

The Plataforma Maslow requires periodic updates for its proper operation. MASLOW shall develop and make such updates available in accordance with its own schedule. MASLOW is not obligated to develop a minimum or maximum number of updates; its obligation is limited to making approved versions available to the Client for distribution.

6.7. Additional services not included in the plan.

In the event that tasks not included in the contracted plan or in the agreed optional services are required, MASLOW shall issue a quotation detailing the scope, manner, and deadlines for completion. None of these additional tasks shall be initiated without the Client's express acceptance.

SEVENTH: API Integration

7.1. Purpose of the integration.

The Parties may agree to carry out an API integration between the Plataforma Maslow and the Client's own systems, with the objective of enabling efficient and secure communication of data and functionalities between both platforms.

7.2. Scope of the integration.

The scope of the integration shall comprise those specific functions, processes, and data defined in a separate technical agreement, which shall form an integral part of these Standard T&C. Such agreement shall establish, among other aspects, the connection points, the update frequency, and the applicable security standards.

7.3. Obligations of MASLOW.

MASLOW undertakes to:

a) Provide the technical documentation necessary for the implementation of the integration.

b) Maintain the stability and security of the API made available to the Client.

c) Notify the Client of any material modification to the API that may affect the ongoing integration.

7.4. Obligations of the Client.

The Client shall be responsible for:

a) Implementing and maintaining the connection with the API in accordance with the technical specifications provided by MASLOW.

b) Ensuring the security and confidentiality of data transmitted through the integration.

c) Notifying MASLOW of any incident or irregularity detected in the operation of the integration.

7.5. Integration incidents.

The Client acknowledges that, even with MASLOW applying its best efforts, incidents or interruptions in the Client's systems arising from the integration may occur. MASLOW shall not be liable for data loss, business interruptions, or financial damages caused by such incidents, except in cases of willful misconduct or gross negligence attributable to MASLOW.

EIGHTH: Additional Expenses Borne by the Client

8.1. General rule.

All expenses, costs, fees, taxes, duties, or contributions related to or affecting the services provided by MASLOW that are not expressly assumed by MASLOW in these Standard T&C or in the Commercial Proposal shall be borne exclusively by the Client.

8.2. Scope.

The foregoing includes, without limitation:

a) Banking or financial charges for transfers, payments, or collections.

b) Indirect taxes, withholdings, or surcharges applicable under the legislation in force in the Client's jurisdiction.

c) Any other cost arising from the Client's own operations that exceeds the obligations expressly assumed by MASLOW.

NINTH: Commercial Conditions

9.1. Fee.

The Client shall pay MASLOW a monthly fee in accordance with the plan contracted and detailed in the Commercial Proposal.

9.2. Investment in credits.

The Client shall preload credits on the Plataforma Maslow in order to distribute them among its employees at its own discretion. The amount of the initial investment in credits shall be determined by the Client, as set forth in the Commercial Proposal or in the operating instructions issued to MASLOW.

9.3. Acquisition currency.

The amount corresponding to the investment in credits shall be delivered by the Client to MASLOW, who shall proceed to credit them to the Client's account within the Platform. The amount delivered shall be converted into credits according to the conversion rate in effect at the time of crediting, in accordance with the operating rules defined by MASLOW. The resulting credit balance shall be credited to the Client's account for the Client to allocate to its employees at its sole discretion. Credits may be acquired in the currencies accepted by MASLOW at the time of the transaction.

9.4. Use of credits by employees.

Once assigned by the Client, the credits may be used by employees for the uses, benefits, and functionalities enabled on the Plataforma Maslow, including, if such functionality is enabled by MASLOW and authorized by the Client, the conversion of credits into money and their withdrawal pursuant to the mechanism provided for in this clause.

9.5. Enabling of conversion and withdrawal functionality.

The functionality for converting credits into money and withdrawal by employees shall be optional and subject to: (i) its being technically enabled by MASLOW; (ii) its being expressly authorized or activated by the Client for one, several, or all of its employees; and (iii) compliance with the applicable operational, regulatory, and validation conditions in each case.

9.6. Periodic review.

In order to ensure the effectiveness and relevance of the investment in benefits, the Parties may carry out periodic reviews of the implemented benefits strategy, in order to evaluate the reception and impact of the benefits offered and make any adjustments deemed appropriate.

9.7. Conversion of credits into money and withdrawal by employees.

If the corresponding functionality is enabled, the Client's employees who have received credits assigned by the Client may request, through the Plataforma Maslow, the conversion of such credits into a sum of money and its transfer to a bank account, virtual wallet, or other payment method accepted by MASLOW and held in the employee's name.

9.8. Origin and exclusive decision of the Client.

The Parties expressly establish that any credit susceptible to being converted into money and withdrawn by an employee shall originate exclusively from a prior and exclusive decision of the Client, who shall be solely responsible for determining the beneficiary employees, the number of credits assigned, the cause, concept, basis, or criteria for the assignment, and the possibility of their conversion into money. MASLOW does not decide, suggest, determine, or define allocations in favor of any employee.

9.9. Instrumental and operational role of MASLOW.

MASLOW's involvement in the conversion and withdrawal of credits into money shall be exclusively instrumental, technological, administrative, and operational in nature, acting solely on behalf of and under the instructions of the Client as an execution channel for instructions issued through the Platform. Within such framework, and always subject to the applicable conditions, MASLOW may debit the corresponding credits and transfer the equivalent amount to the payment method provided by the employee.

9.10. Cause exclusive to the relationship between the Client and its employees.

The amounts received by employees through this mechanism shall have their cause exclusively in the legal relationship existing between the Client and such employees, and in the Client's decision to assign benefits, incentives, compensation, awards, reimbursements, or other entitlements administered through the Platform. Consequently, such payments may not be interpreted or invoked as remuneration, salary, fees, consideration for services, or any obligation owed by MASLOW.

9.11. Absence of employment relationship with MASLOW.

The Parties expressly agree that the enabling of the credit conversion and money withdrawal functionality, as well as the transfer of funds by MASLOW to employees' accounts, shall not constitute nor be deemed, under any circumstances, as evidence of an employment relationship, dependency, labor intermediation, outsourcing, personnel provision, employer representation, agency with representation before the employee, or any equivalent legal relationship between MASLOW and the Client's employees. Such employees are not and shall not be employees, dependents, contractors, agents, or representatives of MASLOW.

9.12. Enforceability against third parties and Client's liability.

For all purposes vis-a-vis third parties, including without limitation tax, administrative, labor, social security, regulatory, or judicial authorities, the Client shall be the sole and exclusive party responsible for determining the legal, labor, social security, tax, accounting, and registration classification of the allocations made to its employees and their potential conversion into money, as well as for settling, withholding, remitting, reporting, documenting, and recording any tax, contribution, social charge, registration duty, or legal obligation that may apply.

9.13. Absence of liability of MASLOW for legal or tax classification.

MASLOW assumes no liability whatsoever in relation to the wage, non-wage, remunerative, non-remunerative, tax, social security, registration, accounting, or any other nature that may be attributed to the amounts withdrawn by employees. The Client acknowledges and accepts that MASLOW does not provide labor, social security, tax, or accounting advice in connection with such allocations and withdrawals.

9.14. Indemnity.

The Client shall hold MASLOW harmless from any claim, demand, assessment, penalty, fine, adjustment, contingency, judicial or administrative action, cost, expense, or fee related to the allocation of credits, their conversion into money, their withdrawal by employees, their treatment or legal or tax classification, or any challenge regarding the legal nature of the amounts transferred.

9.15. Operational conditions and validations.

The execution of transfers in favor of employees by MASLOW shall be subject to the prior availability of sufficient funds from the Client, compliance with operational, identity, anti-fraud, anti-money laundering, know-your-customer, account ownership verification, transactional limit, processing time, and other applicable operational or regulatory validations and conditions. MASLOW may reject, retain, suspend, flag, or defer conversion or withdrawal requests when reasonably necessary to verify the legitimacy of the transaction, comply with regulatory requirements, or prevent fraud, errors, inconsistencies, or operational contingencies.

9.16. Client's operational instruction and scope of the Platform.

The Client expressly authorizes and instructs MASLOW to act as a mere material executor of the crediting, debiting, conversion, and transfer instructions arising from the allocation of credits to its employees, without this implying any assignment of the Client's own obligations or any assumption by MASLOW of labor, wage, social security, tax, social welfare, or any other obligations vis-a-vis employees or third parties. The Client acknowledges that the Plataforma Maslow constitutes solely a technological means for the administration and execution of benefits, incentives, and transfers defined by the Client, and that MASLOW's participation is limited to providing the technological infrastructure and, where applicable, channeling funds on behalf of and under the instructions of the Client. Under no circumstances may it be interpreted that MASLOW pays its own funds to employees or that it has the status of legal grantor of the benefit.

9.17. Credit expiration.

Preloaded credits shall be valid for twelve (12) months from the date of crediting. Upon expiration of such period, unused credits shall be automatically removed from the Client's account without any right to reimbursement or compensation, unless expressly provided otherwise in these Standard T&C.

9.18. Prior notification.

MASLOW shall notify the Client at least thirty (30) days in advance of the expiration of credits, indicating the date from which they will be removed. Failure to use the credits within the notified period shall result in their definitive loss.

9.19. New preloads.

The provisions of this clause shall not affect the Client's right to make new credit preloads, which shall be subject to the same validity and expiration conditions established herein.

TENTH: Termination

10.1. Termination by the Client.

The Client may terminate these Standard T&C at any time by notifying MASLOW with a minimum of thirty (30) calendar days' advance notice. If the notice is given with less than such advance notice, the Client shall pay MASLOW an amount equivalent to one (1) additional monthly fee as compensation.

10.2. Termination by MASLOW.

MASLOW may terminate the contractual relationship at any time, without cause, and the Client shall only be required to pay for the services effectively rendered through the termination date.

10.3. Accumulated credits.

Credits accumulated in the Client's account have no monetary value and shall remain valid as long as the account remains active. In the event of account closure or cancellation:

a) Closure by unilateral decision of the Client without breach: the Client shall be entitled to a full refund of unused credits at the time of cancellation. MASLOW shall effect such refund within thirty (30) calendar days of receipt of the corresponding request.

b) Closure due to breach by the Client: outstanding credits shall be automatically forfeited without any right to a refund.

c) Closure by decision of MASLOW without breach by the Client: the Client shall be entitled to a full refund of unused credits at the time of cancellation, which shall be effected by MASLOW within thirty (30) calendar days of the cancellation date.

d) Closure due to force majeure or act of God: outstanding credits shall be extinguished without liability for either Party.

ELEVENTH: Breach

11.1. Breach by the Parties.

A breach by either Party of the obligations set forth in these Standard T&C shall entitle the compliant Party to terminate the contractual relationship for cause, under the sole responsibility of the breaching Party. To such end, the compliant Party shall formally demand that the breaching Party cure the breach within a period of seven (7) calendar days. Upon expiration of such period without the situation having been cured, the compliant Party may terminate as of right, claiming any applicable damages.

11.2. Failure to pay.

a) Failure to make timely payment of the agreed amounts shall authorize MASLOW to suspend the provision of services in whole or in part until the debt is effectively settled.

b) If the default extends to two (2) or more consecutive periods, MASLOW may block access to the Platform until payment is regularized.

c) Suspension of the service due to non-payment shall not release the Client from its obligation to pay the amounts owed.

d) Once the debt is regularized, MASLOW shall restore the provision of services, which may entail additional administrative costs to be borne by the Client.

11.3. Automatic default.

The Client shall be in default by operation of law upon the mere expiration of the payment deadline, without the need for prior demand. Default shall accrue late-payment interest calculated at a rate of ten percent (10%) per month on the outstanding balance, accruing until full payment.

11.4. Credits in the event of termination for breach.

In the event of termination for cause attributable to the Client, the credits accumulated in its account shall be automatically forfeited without any right to a refund, in accordance with the provisions of section 10.3.b.

TWELFTH: Availability - Uptime

12.1. Availability commitment.

MASLOW undertakes to use its best efforts to ensure that the Plataforma Maslow is available to the Client at least ninety-eight percent (98%) of the time during each calendar month.

12.2. Exclusions.

For the purposes of calculating availability, the following events shall not be considered as downtime periods:

a) Scheduled maintenance previously communicated to the Client with a minimum of twenty-four (24) hours' advance notice.

b) Failures or interruptions attributable to the Client's technological infrastructure, connectivity, or systems.

c) Interruptions caused by telecommunications providers, data centers, or third-party services beyond the reasonable control of MASLOW.

d) Incidents arising from force majeure or acts of God.

12.3. Maintenance.

MASLOW may perform scheduled maintenance on the Platform that may involve partial or total service interruptions. Such maintenance shall be carried out, to the extent possible, during low-usage hours and shall be duly communicated to the Client.

12.4. Incident logging.

The Client may report availability incidents through the support channels provided by MASLOW. MASLOW shall maintain a record of such incidents and shall communicate to the Client the measures taken for their resolution.

12.5. Limitation of liability.

MASLOW does not guarantee the uninterrupted availability of the Plataforma Maslow, undertaking only to exercise reasonable diligence to restore the service in the shortest time possible.

THIRTEENTH: Intellectual Property

13.1. Ownership.

MASLOW is and shall remain the owner of all intellectual and industrial property rights related to the Plataforma Maslow, including, without limitation: software, source and object code, interfaces, algorithms, databases, graphic designs, trademarks, logos, manuals, technical documentation, and any other related materials.

13.2. Limited license.

MASLOW grants the Client, for the duration of the engagement, a non-exclusive, non-transferable, and revocable license to access and use the Plataforma Maslow in accordance with the provisions of these Standard T&C and the Commercial Proposal.

13.3. Restrictions.

The Client shall not:

a) Copy, modify, alter, adapt, translate, decompile, reverse engineer, or create derivative works from the software or any protected element of the Plataforma Maslow.

b) Use the Platform for purposes other than those contemplated within the scope of its lawful activity and in accordance with the purpose of these Standard T&C.

c) Assign, sublicense, rent, lease, sell, or transfer access to the Platform to third parties without the prior written authorization of MASLOW.

13.4. Ownership of Client data.

Data uploaded by the Client or its users to the Platform shall remain the property of the Client. MASLOW shall not acquire any rights over such data, except for the limited, non-exclusive, and royalty-free license of use necessary to provide the services, comply with these Standard T&C, and improve the operation of the Platform.

FOURTEENTH: Confidentiality

14.1. Confidentiality obligation.

Each Party undertakes to keep strictly confidential and not to disclose to third parties, without the prior written consent of the other Party, any technical, commercial, financial, operational, strategic, or other information to which it may have access in connection with the contractual relationship governed by these Standard T&C (hereinafter, the "Confidential Information").

14.2. Limited use.

Confidential Information may only be used by the receiving Party for the fulfillment of the obligations arising from these Standard T&C and never for its own purposes or for purposes unrelated to the contractual relationship between the Parties.

14.3. Exclusions.

Information shall not be considered Confidential Information if it:

a) Is in the public domain at the time of disclosure or becomes so without breach by the receiving Party.

b) Was lawfully in the possession of the receiving Party prior to its disclosure.

c) Was obtained from a third party not subject to confidentiality obligations.

d) Must be disclosed by legal mandate or by order of a competent authority, in which case the receiving Party shall give prior notice to the disclosing Party, provided that doing so does not contravene applicable law.

14.4. Safeguard measures.

The receiving Party shall adopt all reasonable measures to protect the Confidential Information and prevent its unauthorized use or disclosure, ensuring a level of protection no less than that which it employs to safeguard its own sensitive information.

14.5. Duration of the obligation.

The confidentiality obligation shall survive for the duration of the contractual relationship and for an additional period of three (3) years from its termination, regardless of the cause thereof.

FIFTEENTH: Liability

15.1. Scope of MASLOW's liability.

MASLOW shall be liable only for direct damages that are the immediate and necessary consequence of a proven breach of its obligations under these Standard T&C. In no event shall MASLOW be liable for indirect, incidental, special, punitive, or consequential damages, including, among others, loss of data, business interruption, or loss of expected profits or savings.

15.2. Financial limitation.

The total liability of MASLOW to the Client, regardless of cause or basis, shall in no event exceed the amount actually paid by the Client to MASLOW during the three (3) months immediately preceding the event giving rise to the claim.

15.3. Exclusion of liability.

MASLOW shall not be liable for:

a) Service failures attributable to the Client's infrastructure, connectivity, or systems.

b) Damages arising from the improper, negligent, or non-compliant use of these Standard T&C by the Client or its users.

c) Incidents or interruptions caused by external providers or third parties over which MASLOW does not exercise reasonable control.

d) Force majeure events or acts of God.

15.4. Client's liability.

The Client shall be liable for:

a) The use that its users make of the Plataforma Maslow.

b) The truthfulness, completeness, and lawfulness of the data and information uploaded to the Platform.

c) Compliance with all applicable regulations regarding its activity and the use of the Plataforma Maslow.

SIXTEENTH: Personal Data Protection

16.1. Data processing.

MASLOW shall process the personal data it receives from the Client or its users in the course of providing the Platform, in accordance with the applicable international regulations on personal data protection and in accordance with the Privacy Policy in force.

16.2. Role of MASLOW.

MASLOW shall act as a data processor with respect to the personal data of end users that the Client uploads or manages within the Platform, limiting its involvement to the processing necessary for the provision of the service.

16.3. Client's responsibility.

The Client shall be considered the data controller in relation to the personal data of its employees or third parties entered into the Platform, assuming the obligation to:

a) Obtain valid and sufficient consent from the data subjects.

b) Inform said data subjects about the processing of their data, in accordance with the applicable legislation.

c) Ensure the lawfulness and relevance of the information uploaded to the Platform.

16.4. Security.

MASLOW shall implement reasonable technical and organizational measures to protect personal data against loss, unauthorized access, alteration, or destruction. Notwithstanding the foregoing, the Client acknowledges that no system is invulnerable and releases MASLOW from liability for unavoidable external attacks or incidents beyond its control.

16.5. International transfers.

The Client expressly authorizes MASLOW to transfer and store personal data on servers located outside the Client's jurisdiction, provided that an adequate level of protection is ensured in accordance with international privacy and information security standards.

16.6. Duration of the obligation.

The obligations regarding data protection shall survive the termination of the contractual relationship between the Parties.

SEVENTEENTH: Force Majeure

17.1. Definition.

Force majeure shall be understood as any extraordinary, unforeseeable, or unavoidable event, beyond the control of the Parties, that totally or partially prevents the fulfillment of the obligations assumed under these Standard T&C. By way of example, the following shall be considered force majeure events: natural disasters, fires, floods, widespread power outages, external strikes, acts of war, terrorism, massive internet or telecommunications provider failures, and government measures affecting the provision of services.

17.2. Exemption from liability.

Neither Party shall be liable for the non-fulfillment of its obligations when such non-fulfillment is the direct consequence of a force majeure event.

17.3. Notification.

The affected Party shall notify the other Party within a maximum period of five (5) business days from the date it becomes aware of the force majeure event, detailing the causes, estimated duration, and impact on the fulfillment of its obligations.

17.4. Continuity and resumption.

The obligations of the affected Party shall be suspended for the duration of the force majeure event and shall automatically resume once its effects cease. The affected Party shall use reasonable efforts to minimize the consequences and resume the fulfillment of its obligations as soon as possible.

17.5. Termination due to prolongation.

If the force majeure event extends for a period exceeding sixty (60) calendar days, either Party may terminate the contractual relationship without additional liability, by notifying the other Party with a minimum advance notice of ten (10) calendar days.

EIGHTEENTH: Assignment and Subcontracting

18.1. Assignment by the Client.

The Client may not assign, transfer, or otherwise dispose of the rights and obligations arising from these Standard T&C without the prior written authorization of MASLOW.

18.2. Assignment by MASLOW.

MASLOW may assign or transfer, in whole or in part, the rights and obligations arising from this Agreement to affiliated, controlled, or controlling companies, or to third-party acquirers of its business, provided that such assignment does not result in a reduction in the quality of the services contracted by the Client.

18.3. Subcontracting.

MASLOW may engage third-party providers and subcontractors for the provision of services related to the Platform, maintaining in all cases its liability to the Client for the fulfillment of its contractual obligations.

NINETEENTH: Communications and Notices

19.1. Valid communications.

All communications between the Parties related to these Standard T&C shall be made in writing through digital means, via the contact channels indicated in the Commercial Proposal or on the official MASLOW website.

19.2. Notices by MASLOW.

Notices sent by MASLOW to the Client shall be deemed validly served when sent to the email address provided by the Client at the time of contracting or during the term of service provision.

19.3. Notices by the Client.

Notices that the Client must send to MASLOW shall be sent to the official email address provided by MASLOW in these Standard T&C or to such address as MASLOW may designate in the future through valid notice.

19.4. Effectiveness of communications.

Notices sent by email shall be deemed received on the same day they are sent, provided they are sent during the recipient's business hours. Otherwise, they shall be deemed received on the following business day.

TWENTIETH: Amendments to the Standard T&C

20.1. MASLOW may amend these Standard T&C at any time by publishing the new version at the designated web address or by notifying the Client through the customary notification channels.

20.2. Non-material amendments shall take effect upon publication.

20.3. In the event of material changes that significantly affect the Client's obligations or MASLOW's main services, notice shall be given at least thirty (30) calendar days in advance. If the Client does not accept such changes, it may terminate the relationship without penalty, with the right to a full refund of unused credits, which shall be made by MASLOW within thirty (30) calendar days of receiving the request.

20.4. When amendments are required for reasons of security, service availability, or regulatory compliance, they may take effect immediately, without prejudice to the Client's right to terminate as provided in the preceding paragraph if such amendments are material and materially detrimental.

TWENTY-FIRST: Governing Law and Dispute Resolution

21.1. Governing law.

These Standard T&C shall be governed by and construed in accordance with the general principles of international contract law and the applicable rules in the jurisdiction of the Client or the principal place of service provision, unless otherwise established in the corresponding Local Addendum.

21.2. Amicable resolution.

The Parties shall use their best efforts to amicably resolve any dispute, difference, or claim arising in connection with the interpretation, performance, or termination of these Standard T&C.

21.3. Jurisdiction and competent forum.

In the event that an amicable solution is not reached within thirty (30) days of the commencement of negotiations, disputes shall be submitted to the jurisdiction and competent courts as provided in the applicable Local Addendum, or failing that, to the competent court of the Client's country.

CONDITIONS APPLICABLE TO THE ARGENTINE REPUBLIC

Territorial application

For engagements entered into or performed within the territory of the Argentine Republic, and without prejudice to the provisions set forth in the Standard Terms and Conditions of the Maslow Service, the following specific provisions shall apply.

In the event of a discrepancy between the International Standard T&C and these Conditions, these Conditions shall prevail in all matters required by Argentine law.

Governing law and competent jurisdiction

1.1. The Agreement shall be governed by and construed in accordance with the laws of the Argentine Republic, without prejudice to the rules of private international law that may be applicable.

1.2. Disputes arising from the contractual relationship between MASLOW and the Client shall be submitted to the jurisdiction of the ordinary courts sitting in the Autonomous City of Buenos Aires, with express waiver of any other forum or jurisdiction that may correspond to them.

Personal data protection

2.1. The processing of personal data shall be governed by Law No. 25,326 on the Protection of Personal Data, its regulatory decree, and the supplementary provisions issued by the Agency for Access to Public Information (AAIP).

2.2. MASLOW shall act as a data processor, limiting its involvement to the processing necessary for the provision of the service, while the Client shall be considered the data controller and must comply with the obligations set forth in the law, including obtaining informed consent from its employees or users.

2.3. MASLOW may transfer personal data outside the country only to recipients or jurisdictions that ensure an adequate level of protection in accordance with Article 12 of Law 25,326 and the resolutions of the AAIP.

2.4. Any registration or notification before the AAIP required by Argentine regulations shall be the responsibility of the Client, without prejudice to the technical assistance that MASLOW may provide.

2.5. Data subjects may exercise their rights of access, rectification, updating, and deletion before the data controller (the Client) or, as applicable, before MASLOW in its capacity as data processor, in accordance with the mechanisms provided by law.

Invoicing and taxes

3.1. When MASLOW issues invoices from abroad, the Client shall be responsible for complying with any withholdings, levies, or tax obligations that may arise from payments to non-resident suppliers.

3.2. In cases where services are invoiced through an authorized local subsidiary, representative, or distributor, Argentine tax legislation shall apply, including VAT, Income Tax, and any applicable national, provincial, or municipal taxes.

3.3. All taxes applicable in the Client's jurisdiction shall be borne by the Client, unless otherwise provided by law or expressly agreed upon in the Commercial Proposal.

3.4. Conversion of credits into cash and withdrawal by employees. When the Client enables the functionality for the conversion of credits into cash and withdrawal by employees, it shall be the Client's sole responsibility to determine the labor, social security, tax, accounting, and record-keeping treatment of such amounts in accordance with Argentine law, including, without limitation, their potential compensatory or non-compensatory nature, their proper disclosure in pay slips, payroll records, or supporting documentation, and compliance with any applicable obligation regarding withholding, payment of contributions, social charges, reporting, or registration. MASLOW's involvement in the execution of transfers shall be exclusively instrumental and operational on behalf of and by order of the Client, without implying any employment relationship, employer intermediation, or assumption of employer obligations with respect to the Client's employees.

Consumer relations and electronic commerce

4.1. To the extent that the provisions of Law No. 24,240 on Consumer Protection and Law No. 26,993 are applicable, MASLOW shall comply with the duties of information, dignified treatment, and customer service set forth in said regulations.

4.2. MASLOW maintains the contact channel info@maslow.hr available for inquiries or complaints from clients or end users.

4.3. In electronic contracting, MASLOW guarantees informational transparency, the ability to review terms prior to acceptance, and digital confirmation of the engagement, in accordance with the provisions of the National Civil and Commercial Code.

Language and versions

These Conditions are published in the Spanish language. In the event that translations exist, the Spanish version available on the official MASLOW website shall prevail.

Updates

MASLOW may amend these Conditions when required by regulatory or administrative changes. Updated versions shall be published on this same page, indicating the date of the last modification, and shall take effect upon publication.

CONDITIONS APPLICABLE TO THE UNITED MEXICAN STATES

Territorial application

For engagements entered into or performed within the territory of the United Mexican States, and without prejudice to the provisions set forth in the Standard Terms and Conditions of the Maslow Service, the following specific provisions shall apply.

In the event of a discrepancy between the International Standard T&C and these Conditions, these Conditions shall prevail in all matters required by Mexican law.

Governing law and competent jurisdiction

1.1. The Agreement shall be governed by and construed in accordance with the laws of the United Mexican States, without prejudice to the rules of private international law that may be applicable.

1.2. Disputes arising from the contractual relationship between MASLOW and the Client shall be submitted to the jurisdiction of the competent courts in Mexico City, Mexico, with express waiver of any other forum or jurisdiction that may correspond to them.

Personal data protection

2.1. The processing of personal data shall be governed by the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), its regulations, and the provisions issued by the National Institute of Transparency, Access to Information, and Personal Data Protection (INAI).

2.2. MASLOW shall act as a data processor, limiting its involvement to the processing necessary for the provision of the service, while the Client shall be considered the data controller and must comply with the obligations set forth in the LFPDPPP, including obtaining valid consent and issuing the corresponding privacy notices.

2.3. MASLOW shall implement the necessary administrative, technical, and physical security measures to protect personal data against damage, loss, alteration, destruction, or unauthorized use, as required by Article 19 of the LFPDPPP.

2.4. MASLOW may carry out international transfers of personal data to jurisdictions that provide an adequate level of protection, or in cases permitted by the LFPDPPP and its regulations (for example, when the transfer is necessary for the provision of the service or arises from an existing legal relationship).

2.5. Data subjects may exercise their ARCO rights (Access, Rectification, Cancellation, and Opposition) before the data controller (the Client) or, as applicable, before MASLOW in its capacity as data processor, through the contact channel info@maslow.hr, in accordance with the procedures set forth in Mexican law.

Invoicing and taxes

3.1. MASLOW or its local representative may issue Digital Tax Receipts via the Internet (CFDI) in accordance with the regulations in force of the Tax Administration Service (SAT).

3.2. In the event of invoicing from abroad, the Client shall be responsible for complying with the applicable tax provisions regarding the importation of digital services or payments to foreign residents, including any applicable withholdings and filings.

3.3. The prices and fees set forth in the Commercial Proposal do not include indirect taxes, withholdings, or local contributions, which shall be borne entirely by the Client, unless otherwise provided by law.

3.4. Conversion of credits into cash and withdrawal by employees. When the Client enables the functionality for the conversion of credits into cash and withdrawal by employees, it shall be the Client's sole responsibility to determine the labor, tax, social security, accounting, and documentary treatment of the corresponding amounts, as well as to comply with any obligation regarding withholding, remittance, registration, reporting, or documentation that may be applicable under Mexican law. The enablement of this functionality and MASLOW's involvement in the execution of transfers does not constitute personnel subcontracting, provision of specialized services or specialized work with MASLOW's own workers placed at the Client's disposal, nor does it create any employment relationship between MASLOW and the Client's employees.

Consumer relations and electronic commerce

4.1. To the extent applicable, MASLOW shall observe the provisions contained in the Federal Consumer Protection Law (LFPC) and the Official Mexican Standard NOM-151-SCFI-2016 regarding electronic contracting.

4.2. MASLOW shall maintain the contact channel info@maslow.hr available for the handling of inquiries or complaints from clients or end users, ensuring transparent, respectful treatment in accordance with the provisions of the Federal Consumer Protection Agency (PROFECO).

4.3. In electronic contracting conducted through the Platform, MASLOW shall ensure that the Client may review the terms before acceptance and receive electronic confirmation of the engagement, in accordance with the Mexican legal framework.

Language and versions

These Conditions are published in the Spanish language. In the event that translations exist, the Spanish version available on the official MASLOW website shall prevail.

Updates

MASLOW may amend these Conditions when required by regulatory, administrative, or contractual changes.

Updated versions shall be published on this same page, indicating the date of the last modification, and shall take effect upon publication.

CONDITIONS APPLICABLE TO THE REPUBLIC OF COLOMBIA

Territorial application

For engagements entered into or performed within the territory of the Republic of Colombia, and without prejudice to the provisions set forth in the Standard Terms and Conditions of the Maslow Service, the following specific provisions shall apply.

In the event of a discrepancy between the International Standard T&C and these Conditions, these Conditions shall prevail in all matters required by Colombian law.

Governing law and competent jurisdiction

1.1. The Agreement shall be governed by and construed in accordance with the laws of the Republic of Colombia, without prejudice to the rules of private international law that may be applicable.

1.2. Disputes arising from the contractual relationship between MASLOW and the Client shall be submitted to the jurisdiction of the civil circuit courts of the city of Bogota D.C., with express waiver of any other forum or jurisdiction that may correspond to them.

Personal data protection

2.1. The processing of personal data shall be governed by Statutory Law No. 1581 of 2012, Decree 1377 of 2013, and the supplementary regulations issued by the Superintendence of Industry and Commerce (SIC).

2.2. MASLOW shall act as a data processor, limiting its involvement to the processing strictly necessary for the provision of the service, while the Client shall be considered the data controller and must comply with the obligations set forth in the aforementioned regulations, including obtaining the informed consent of the data subjects.

2.3. MASLOW shall implement adequate administrative, technical, and organizational security measures to protect personal information against loss, unauthorized access, alteration, or destruction, in accordance with the provisions of Article 19 of Decree 1377 of 2013.

2.4. MASLOW may transfer personal data outside the country only to jurisdictions that ensure an adequate level of protection or in cases expressly authorized by the data subject or by the SIC.

2.5. Data subjects may exercise their rights of knowledge, updating, rectification, and deletion of their personal data before the data controller (the Client) or, as applicable, before MASLOW as data processor, by contacting info@maslow.hr, in accordance with the procedure set forth in Law 1581 of 2012.

Invoicing and taxes

3.1. MASLOW or its local representative may issue electronic invoices in accordance with the terms established by the National Tax and Customs Directorate (DIAN), complying with the requirements of authenticity and integrity established by Colombian tax legislation.

3.2. In the event of invoicing from abroad, the Client shall be responsible for complying with the tax obligations related to payments abroad, including withholding at source, when applicable.

3.3. The prices and fees set forth in the Commercial Proposal are understood to be exclusive of national or local taxes, which shall be borne entirely by the Client, unless otherwise provided by law or expressly agreed upon in the Commercial Proposal.

3.4. Conversion of credits into cash and withdrawal by employees. When the Client enables the functionality for the conversion of credits into cash and withdrawal by employees, it shall be the Client's sole responsibility to determine the labor, benefits, social security, tax, accounting, and documentary treatment of such amounts, as well as to comply with any legal obligation regarding withholding, contributions, charges, registration, supporting documentation, or reporting that may be applicable under Colombian law. The enablement of this functionality and MASLOW's involvement in the execution of transfers does not constitute labor intermediation, dispatching of workers on assignment, provision of personnel, nor does it create any employment relationship between MASLOW and the Client's employees.

Consumer relations and electronic commerce

4.1. To the extent that the provisions of Law 1480 of 2011 (Consumer Statute) are applicable, MASLOW shall comply with the obligations of information, truthful advertising, warranty, and consumer service set forth in said regulations.

4.2. MASLOW maintains the contact channel info@maslow.hr available for inquiries or complaints from clients or end users, ensuring timely and transparent service.

4.3. In electronic contracting, MASLOW ensures that the terms of the engagement may be reviewed and accepted electronically by the Client, in accordance with Law 527 of 1999 on data messages, electronic commerce, and digital signatures.

Language and versions

These Conditions are published in the Spanish language. In the event that translations exist, the Spanish version available on the official MASLOW website shall prevail.

Updates

MASLOW may amend these Conditions when required by regulatory, administrative, or contractual changes.

Updated versions shall be published on this same page, indicating the date of the last modification, and shall take effect upon publication.

CONDITIONS APPLICABLE TO THE REPUBLIC OF ECUADOR

Territorial Application

For agreements entered into or performed within the territory of the Republic of Ecuador, and without prejudice to the provisions set forth in the Standard Terms and Conditions of the Maslow Service, the following specific provisions shall apply.

In the event of a discrepancy between the International Standard T&C and these Conditions, the latter shall prevail in all matters required by Ecuadorian law.

Governing Law and Jurisdiction

1.1. The Agreement shall be governed by and construed in accordance with the laws of the Republic of Ecuador, without prejudice to the rules of private international law that may be applicable.

1.2. Disputes arising from the contractual relationship between MASLOW and the Client shall be submitted to the jurisdiction of the ordinary courts located in the city of Quito, Ecuador, with express waiver of any other venue or jurisdiction that may correspond to them.

Personal Data Protection

2.1. The processing of personal data shall be governed by the Ley Organica de Proteccion de Datos Personales (LOPDP) (Organic Law on Personal Data Protection), published in the Official Gazette Supplement No. 459 of 2021, its regulations, and complementary provisions.

2.2. MASLOW shall act as data processor, limiting its involvement to the processing strictly necessary for the provision of the contracted services, while the Client shall be considered the data controller, and shall comply with the obligations set forth in the LOPDP, including obtaining informed consent from the data subjects.

2.3. MASLOW shall implement the technical, administrative, and organizational measures necessary to ensure the confidentiality, integrity, and availability of the personal data processed, in accordance with Article 43 of the LOPDP.

2.4. MASLOW may carry out international transfers of personal data only to countries or providers that ensure an adequate level of protection, or based on the exceptions provided under Ecuadorian law, such as the consent of the data subject or the necessity of processing for the performance of a contract.

2.5. Data subjects may exercise their rights of access, rectification, update, deletion, and objection (known as ARCO rights) before the data controller (the Client) or before MASLOW in its capacity as data processor, through the contact channel info@maslow.hr, in accordance with the procedures established by the competent data protection authority.

Billing and Taxes

3.1. MASLOW or its local representative may issue electronic invoices in accordance with the requirements established by the Servicio de Rentas Internas (SRI) (Internal Revenue Service) of Ecuador.

3.2. In the event of invoicing from abroad, the Client shall be responsible for applying the corresponding withholdings on payments to non-resident providers, as well as for complying with the tax obligations arising from such payments under Ecuadorian law.

3.3. All taxes, duties, or contributions applicable in the Client's jurisdiction shall be borne exclusively by the Client, unless otherwise provided by law or agreed upon in the Commercial Proposal.

3.4. Conversion of credits into cash and withdrawal by employees. When the Client enables the functionality for conversion of credits into cash and withdrawal by employees, it shall be the Client's sole responsibility to determine the labor, social security, tax, accounting, and documentary treatment of such amounts, as well as to comply with any withholding, contribution, registration, support, or reporting obligation applicable under Ecuadorian law. The enablement of this functionality and MASLOW's involvement in the execution of transfers does not constitute labor intermediation, labor outsourcing, staffing provision, nor does it create any employment relationship whatsoever between MASLOW and the Client's employees.

Consumer Relations and Electronic Commerce

4.1. To the extent that the provisions of the Ley Organica de Defensa del Consumidor (Organic Consumer Protection Law) and the Ley de Comercio Electronico, Firmas Electronicas y Mensajes de Datos (Law on Electronic Commerce, Electronic Signatures, and Data Messages) are applicable, MASLOW shall comply with the information, consumer protection, and electronic contracting obligations established therein.

4.2. MASLOW maintains the contact channel info@maslow.hr available for inquiries or complaints from clients or end users, ensuring timely and transparent service.

4.3. In electronic contracting, MASLOW ensures the possibility of prior review, informed acceptance, and preservation of data messages, in accordance with Ecuadorian law on electronic commerce.

Language and Versions

These Conditions are published in the Spanish language. In the event translations exist, the Spanish version available on the official MASLOW website shall prevail.

Updates

MASLOW may modify these Conditions when regulatory, administrative, or contractual changes so require.

Updated versions shall be published on this same page, indicating the date of last modification, and shall become effective upon publication.

CONDITIONS APPLICABLE TO THE REPUBLIC OF PERU

Territorial Application

For agreements entered into or performed within the territory of the Republic of Peru, and without prejudice to the provisions set forth in the Standard Terms and Conditions of the Maslow Service, the following specific provisions shall apply.

In the event of a discrepancy between the International Standard T&C and these Conditions, the latter shall prevail in all matters required by Peruvian law.

Governing Law and Jurisdiction

1.1. The Agreement shall be governed by and construed in accordance with the laws of the Republic of Peru, without prejudice to the rules of private international law that may be applicable.

1.2. Disputes arising from the contractual relationship between MASLOW and the Client shall be submitted to the jurisdiction of the ordinary courts with competence in the city of Lima, with express waiver of any other venue or jurisdiction that may correspond to them.

Personal Data Protection

2.1. The processing of personal data shall be governed by Ley N° 29733 - Ley de Proteccion de Datos Personales (Law No. 29733 - Personal Data Protection Law), its Regulations approved by Decreto Supremo N° 003-2013-JUS (Supreme Decree No. 003-2013-JUS), and the directives issued by the Autoridad Nacional de Proteccion de Datos Personales (ANPD) (National Personal Data Protection Authority) of the Ministry of Justice and Human Rights.

2.2. MASLOW shall act as data processor, limiting its involvement to the processing strictly necessary for the provision of the contracted services, while the Client shall be considered the data controller, and shall comply with the obligations provided by law, including obtaining the free, prior, express, and informed consent of the data subjects.

2.3. MASLOW shall implement appropriate technical, organizational, and legal security measures to ensure the confidentiality, integrity, and availability of personal data, in accordance with the standards required by Peruvian law and international best practices in data protection.

2.4. MASLOW may carry out international transfers of personal data to countries or providers that ensure an adequate level of protection, or based on the express consent of the data subject or any of the exceptions established under Peruvian law.

2.5. Data subjects may exercise their rights of access, rectification, cancellation, and objection (ARCO) before the data controller (the Client) or, as applicable, before MASLOW as data processor, by contacting info@maslow.hr, in accordance with the procedures set forth in Ley N° 29733 (Law No. 29733).

Billing and Taxes

3.1. MASLOW or its local representative may issue electronic payment receipts in accordance with the requirements established by the Superintendencia Nacional de Aduanas y de Administracion Tributaria (SUNAT) (National Superintendency of Customs and Tax Administration).

3.2. In the event of invoicing from abroad, the Client shall be responsible for complying with the tax obligations related to payments to non-domiciled providers, including the application of withholdings for Non-Domiciled Income Tax, when applicable.

3.3. All taxes, duties, and contributions generated in Peru by reason of the provision of the services shall be borne entirely by the Client, unless otherwise provided by law or agreed upon in the Commercial Proposal.

3.4. Conversion of credits into cash and withdrawal by employees. When the Client enables the functionality for conversion of credits into cash and withdrawal by employees, it shall be the Client's sole responsibility to determine the labor, social security, tax, accounting, and documentary treatment of the corresponding amounts, as well as to comply with any withholding, reporting, registration, support, or information obligation applicable under Peruvian law. The enablement of this functionality and MASLOW's involvement in the execution of transfers does not constitute labor intermediation, staff secondment, labor assignment, or outsourcing, nor does it place MASLOW's own workers at the Client's disposal, nor does it create any employment relationship whatsoever between MASLOW and the Client's employees.

Consumer Relations and Electronic Commerce

4.1. To the extent applicable, MASLOW shall observe the provisions of Ley N° 29571 - Codigo de Proteccion y Defensa del Consumidor (Law No. 29571 - Consumer Protection and Defense Code) and the Ley de Firmas y Certificados Digitales (Ley N° 27269) (Digital Signatures and Certificates Law, Law No. 27269).

4.2. MASLOW maintains the contact channel info@maslow.hr available for inquiries or complaints from clients or end users, ensuring timely and transparent service.

4.3. In electronic contracting conducted through the Platform, MASLOW guarantees the Client the possibility of reviewing the conditions before acceptance and receiving electronic confirmation of the agreement, in accordance with applicable Peruvian law on electronic commerce and consumer protection.

Language and Versions

These Conditions are published in the Spanish language. In the event translations exist, the Spanish version available on the official MASLOW website shall prevail.

Updates

MASLOW may modify these Conditions when regulatory, administrative, or contractual changes so require.

Updated versions shall be published on this same page, indicating the date of last modification, and shall become effective upon publication.

CONDITIONS APPLICABLE TO THE ORIENTAL REPUBLIC OF URUGUAY

Territorial Application

For agreements entered into or performed within the territory of the Oriental Republic of Uruguay, and without prejudice to the provisions set forth in the Standard Terms and Conditions of the Maslow Service, the following specific provisions shall apply.

In the event of a discrepancy between the International Standard T&C and these Conditions, the latter shall prevail in all matters required by Uruguayan law.

Governing Law and Jurisdiction

1.1. The Agreement shall be governed by and construed in accordance with the laws of the Oriental Republic of Uruguay, without prejudice to the rules of private international law that may be applicable.

1.2. Disputes arising from the contractual relationship between MASLOW and the Client shall be submitted to the jurisdiction of the ordinary courts located in the city of Montevideo, with express waiver of any other venue or jurisdiction that may correspond to them.

Personal Data Protection

2.1. The processing of personal data shall be governed by Ley N° 18.331 sobre Proteccion de Datos Personales y Accion de Habeas Data (Law No. 18.331 on Personal Data Protection and Habeas Data Action), its Decreto Reglamentario N° 414/009 (Regulatory Decree No. 414/009), and the provisions of the Unidad Reguladora y de Control de Datos Personales (URCDP) (Personal Data Regulatory and Control Unit).

2.2. MASLOW shall act as data processor, limiting its involvement to the processing strictly necessary for the provision of the contracted services, while the Client shall be considered the data controller, and shall comply with the obligations provided under Uruguayan law, including obtaining informed consent from the data subjects.

2.3. MASLOW shall adopt appropriate technical and organizational measures to ensure the security, integrity, and confidentiality of personal data, in accordance with Article 9 of Ley 18.331 (Law 18.331).

2.4. MASLOW may transfer personal data outside the national territory only to countries or entities that ensure an adequate level of protection in accordance with the provisions of the URCDP, or when the transfer is based on the consent of the data subject or any other legally provided exception.

2.5. Data subjects may exercise their rights of access, rectification, update, inclusion, and deletion before the data controller (the Client) or before MASLOW, in its capacity as data processor, by contacting info@maslow.hr, in accordance with the procedures established under current legislation.

Billing and Taxes

3.1. MASLOW or its local representative may issue electronic invoices in accordance with the current regulations of the Direccion General Impositiva (DGI) (General Tax Directorate) and the provisions of Decreto N° 36/012 sobre Comprobantes Fiscales Electronicos (Decree No. 36/012 on Electronic Tax Receipts).

3.2. In the event of invoicing from abroad, the Client shall be responsible for complying with the tax obligations related to payments to foreign providers, including the corresponding withholdings for the Impuesto a la Renta de los No Residentes (IRNR) (Non-Resident Income Tax), when applicable.

3.3. All taxes, duties, and contributions generated in the Client's jurisdiction shall be borne entirely by the Client, unless otherwise provided by law or expressly agreed upon in the Commercial Proposal.

3.4. Conversion of credits into cash and withdrawal by employees. When the Client enables the functionality for conversion of credits into cash and withdrawal by employees, it shall be the Client's sole responsibility to determine the labor, social security, tax, accounting, and documentary treatment of such amounts, as well as to comply with any withholding, contribution, registration, support, or reporting obligation applicable under Uruguayan law. The enablement of this functionality and MASLOW's involvement in the execution of transfers does not constitute subcontracting, intermediation, labor supply, or staffing provision by MASLOW, nor does it create any employment relationship whatsoever between MASLOW and the Client's employees.

Consumer Relations and Electronic Commerce

4.1. To the extent applicable, MASLOW shall comply with the provisions of Ley N° 17.250 de Relaciones de Consumo (Law No. 17.250 on Consumer Relations) and its regulations, ensuring compliance with the principles of truthful information, fair treatment, and respect for consumer rights.

4.2. MASLOW maintains the contact channel info@maslow.hr available for inquiries or complaints from clients or end users, ensuring adequate and transparent service.

4.3. In electronic contracting, MASLOW guarantees that the terms of the agreement are clear, accessible, and electronically accepted by the Client, in accordance with the provisions of Ley N° 18.600 sobre Documentos y Firmas Electronicas (Law No. 18.600 on Electronic Documents and Signatures).

Language and Versions

These Conditions are published in the Spanish language. In the event translations exist, the Spanish version available on the official MASLOW website shall prevail.

Updates

MASLOW may modify these Conditions when regulatory, administrative, or contractual changes so require.

Updated versions shall be published on this same page, indicating the date of last modification, and shall become effective upon publication.

CONDITIONS APPLICABLE TO THE REPUBLIC OF PARAGUAY

Territorial Application

For agreements entered into or performed within the territory of the Republic of Paraguay, and without prejudice to the provisions set forth in the Standard Terms and Conditions of the Maslow Service, the following specific provisions shall apply.

In the event of a discrepancy between the International Standard T&C and these Conditions, the latter shall prevail in all matters required by Paraguayan law.

Governing Law and Jurisdiction

1.1. The Agreement shall be governed by and construed in accordance with the laws of the Republic of Paraguay, without prejudice to the rules of private international law that may be applicable.

1.2. Disputes arising from the contractual relationship between MASLOW and the Client shall be submitted to the jurisdiction of the ordinary courts seated in the city of Asuncion, with express waiver of any other venue or jurisdiction that may correspond to them.

Personal Data Protection

2.1. The processing of personal data shall be governed by Ley N° 6534/20 de Proteccion de Datos Personales Crediticios (Law No. 6534/20 on Credit Personal Data Protection), the Paraguayan Civil Code, and the applicable complementary provisions on privacy and confidentiality of information.

2.2. MASLOW shall act as data processor, limiting its involvement to the processing strictly necessary for the provision of the contracted services, while the Client shall be considered the data controller, and shall comply with the applicable legal obligations, including obtaining informed consent from the personal data subjects.

2.3. MASLOW shall adopt the necessary technical and organizational measures to ensure the security, confidentiality, and integrity of personal data, in accordance with international information security standards and recognized best practices.

2.4. MASLOW may transfer personal data outside Paraguayan territory when necessary for the performance of the contract or for hosting on international servers, ensuring that recipients maintain adequate levels of protection and confidentiality.

2.5. Data subjects may exercise their rights of access, rectification, update, and deletion before the data controller (the Client) or before MASLOW, in its capacity as data processor, by contacting info@maslow.hr, through the available contact mechanisms.

Billing and Taxes

3.1. MASLOW or its local representative may issue electronic sales receipts or invoices in accordance with the requirements established by the Subsecretaria de Estado de Tributacion (SET) (Undersecretariat of State for Taxation) of the Ministry of Finance of the Republic of Paraguay.

3.2. In the event of invoicing from abroad, the Client shall be responsible for complying with the tax obligations arising from payments to foreign providers, including the application of the Impuesto a la Renta de No Residentes (INR) (Non-Resident Income Tax) and other applicable withholdings under Paraguayan law.

3.3. All taxes, duties, and contributions applicable in Paraguay shall be borne entirely by the Client, unless otherwise provided by law or agreed upon in the Commercial Proposal.

3.4. Conversion of credits into cash and withdrawal by employees. When the Client enables the functionality for conversion of credits into cash and withdrawal by employees, it shall be the Client's sole responsibility to determine the labor, social security, tax, accounting, and documentary treatment of such amounts, as well as to comply with any withholding, contribution, registration, support, or reporting obligation applicable under Paraguayan law. The enablement of this functionality and MASLOW's involvement in the execution of transfers does not constitute labor intermediation, staffing provision, labor supply, nor does it create any employment relationship whatsoever between MASLOW and the Client's employees.

Consumer Relations and Electronic Commerce

4.1. To the extent applicable, MASLOW shall comply with the provisions of Ley N° 1334/98 de Defensa del Consumidor y del Usuario (Law No. 1334/98 on Consumer and User Protection), Ley N° 4868/13 de Comercio Electronico (Law No. 4868/13 on Electronic Commerce), and the complementary rules governing digital transactions.

4.2. MASLOW maintains the contact channel info@maslow.hr available for inquiries or complaints from clients or end users, ensuring timely and transparent service.

4.3. In electronic contracting conducted through the Platform, MASLOW guarantees that the conditions are accessible, understandable, and electronically confirmed by the Client, in accordance with the provisions of Ley N° 4868/13 (Law No. 4868/13).

Language and Versions

These Conditions are published in the Spanish language. In the event translations exist, the Spanish version available on the official MASLOW website shall prevail.

Updates

MASLOW may modify these Conditions when regulatory, administrative, or contractual changes so require.

Updated versions shall be published on this same page, indicating the date of last modification, and shall become effective upon publication.

CONDITIONS APPLICABLE TO THE UNITED STATES OF AMERICA

Territorial Application

For agreements entered into or performed within the territory of the United States of America, and without prejudice to the provisions set forth in the Standard Terms and Conditions of the Maslow Service, the following specific provisions shall apply.

In the event of a discrepancy between the International Standard T&C and these Conditions, the latter shall prevail in all matters required by the federal or state laws of the United States.

Governing Law and Jurisdiction

1.1. The Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, without prejudice to conflict of laws rules that may refer to another jurisdiction.

1.2. Disputes arising from the contractual relationship between MASLOW and the Client shall be submitted to the exclusive jurisdiction of the state or federal courts located in Wilmington, Delaware, with express waiver of any other venue or jurisdiction that may correspond to them.

Personal Data Protection and Privacy Compliance

2.1. MASLOW shall process personal information in accordance with applicable federal and state privacy laws, including, among others, the California Consumer Privacy Act (CCPA) and, when applicable, the Health Insurance Portability and Accountability Act (HIPAA) and other state laws on the protection of personal information.

2.2. MASLOW shall act as a service provider or data processor, while the Client shall be considered the controller of such information, in accordance with the terminology used in the applicable U.S. regulations.

2.3. MASLOW undertakes to:

a) Process personal information solely for the purpose of performing the contracted services;

b) Implement reasonable administrative, physical, and technical measures to protect information against unauthorized access, use, or disclosure; and

c) Not "sell" or "share" personal information as defined by the CCPA.

2.4. The Client shall be responsible for complying with the legal notice and consent obligations provided under applicable federal and state law, and for responding to data subject requests regarding the exercise of their rights (access, deletion, correction, etc.).

2.5. MASLOW may store or transfer information in other jurisdictions where it operates or where its providers are located, ensuring adequate levels of contractual protection and security.

Billing and Taxes

3.1. MASLOW or its authorized subsidiary may issue electronic invoices or receipts in United States dollars (USD), in accordance with the accounting and tax rules of its place of incorporation.

3.2. Unless otherwise provided in the Commercial Proposal or applicable law, all amounts stated are exclusive of sales tax, use tax, or other similar taxes, which shall be borne exclusively by the Client.

3.3. The Client shall be responsible for reporting and paying any state or local taxes that may apply by reason of the use of the services, except those based on MASLOW's net income.

Consumer Protection and Electronic Contracting

4.1. MASLOW complies with the provisions of the Federal Trade Commission Act (FTC Act), the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), and other applicable federal and state consumer protection laws.

4.2. MASLOW maintains the contact channel info@maslow.hr available for inquiries or complaints from clients or end users, ensuring timely and transparent service.

4.3. Electronic acceptance of the Terms, whether by checkbox, digital confirmation, or electronic signature, constitutes valid consent and creates a binding agreement under United States law.

Language and Versions

These Conditions are published in the Spanish language, without prejudice to the existence of an English version. In the event of a discrepancy between both versions, the English version published on the official MASLOW website shall prevail.

Updates

MASLOW may modify these Conditions when regulatory, administrative, or contractual changes so require.

Updated versions shall be published on this same page, indicating the date of last modification, and shall become effective upon publication.

CONDITIONS APPLICABLE TO CENTRAL AMERICA AND THE CARIBBEAN

Territorial Application

For agreements entered into or performed within the territory of Central America and the Caribbean, including -- without limitation -- Costa Rica, Panama, the Dominican Republic, Guatemala, El Salvador, Honduras, Nicaragua, Puerto Rico, and Jamaica, and without prejudice to the provisions set forth in the Standard Terms and Conditions of the Maslow Service, the following specific provisions shall apply.

In the event of a discrepancy between the International Standard T&C and these Conditions, the latter shall prevail in all matters required by the local law of the country in which the Client is incorporated or where the service is performed.

Governing Law and Jurisdiction

1.1. The Agreement shall be governed by and construed in accordance with the laws of the country where the Client is domiciled or where the services are rendered, without prejudice to the rules of private international law that may be applicable.

1.2. Disputes arising from the contractual relationship between MASLOW and the Client shall be submitted to the jurisdiction of the ordinary courts of the Client's country, unless a different arrangement is expressly set forth in the Commercial Proposal or in the Standard T&C.

Personal Data Protection

2.1. MASLOW undertakes to process personal data in accordance with the international principles of lawfulness, purpose limitation, proportionality, confidentiality, and security, and in accordance with the legislation in force in each country of the region that governs the matter.

2.2. In those countries that have specific regulations -- such as Ley N° 8968 de Proteccion de la Persona frente al Tratamiento de sus Datos Personales (Law No. 8968 on the Protection of Individuals with regard to the Processing of their Personal Data) (Costa Rica) or Ley N° 81 de Proteccion de Datos Personales (Law No. 81 on Personal Data Protection) (Panama) -- MASLOW shall observe the obligations and guarantees established in such laws to the extent they are applicable.

2.3. MASLOW shall act as data processor, limiting its involvement to the processing necessary for the provision of the service, while the Client shall be considered the data controller, and shall comply with local legal obligations, including obtaining informed consent from its employees or users.

2.4. MASLOW may carry out international transfers of personal data to servers located outside the country, provided that adequate security and confidentiality measures are maintained and the transfer is necessary for the performance of the services.

2.5. Data subjects may exercise their rights of access, rectification, update, or deletion before the Client, and as applicable before MASLOW, by contacting info@maslow.hr, in accordance with the mechanisms provided under local regulations or, in their absence, in accordance with applicable international standards.

Billing and Taxes

3.1. MASLOW or its local representative may issue electronic invoices or valid receipts in accordance with the tax legislation in force in the Client's country.

3.2. In cases where invoicing is issued from abroad, the Client shall be responsible for complying with the tax obligations arising from payments to foreign providers, including withholdings, filings, or reports before the corresponding tax authority.

3.3. All taxes, duties, and contributions generated in the Client's country by reason of the provision of the services shall be borne entirely by the Client, unless otherwise provided by law or expressly agreed upon in the Commercial Proposal.

Consumer Relations and Electronic Commerce

4.1. MASLOW shall comply with the principles of clear information, transparency, and contractual good faith established in the consumer protection or electronic commerce regulations of each country in the region, to the extent they are applicable.

4.2. MASLOW maintains the contact channel info@maslow.hr available for inquiries or complaints from clients or end users, ensuring timely and transparent service.

4.3. In electronic contracting conducted through the Platform, MASLOW guarantees that the service conditions are accessible, reviewable prior to acceptance, and electronically confirmed by the Client.

Language and Versions

These Conditions are published in the Spanish language. In the event translations exist, the Spanish version available on the official MASLOW website shall prevail.

Updates

MASLOW may modify these Conditions when regulatory, administrative, or contractual changes so require.

Updated versions shall be published on this same page, indicating the date of last modification, and shall become effective upon publication.